Shipping policy

Effective Date: 2023-05-19

Thank you for choosing SEPT Learning Factory! This Shipping Policy outlines the terms and conditions related to shipping and delivery of our products within Canada. By placing an order with us, you agree to comply with the policies stated below.

  1. Order Processing Time:

    • Upon receipt of your order, we will process it within 10 business days.
    • Orders placed after [time] (local time) will be processed on the next business day.

  2. Shipping Method:

    • We offer standard shipping for all orders within Canada.

  3. Shipping Rates:

    • Shipping rates are calculated based on the total weight of the order and the destination within Canada.
    • The shipping cost will be displayed during the checkout process before you complete your purchase.

  4. Delivery Time:

    • The estimated delivery time within Canada is typically within 5-10 business days from the date of shipment.
    • Please note that delivery times may vary due to external factors beyond our control, such as unforeseen circumstances or carrier delays.

  5. Tracking:

    • Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
    • You can also log in to your SEPT Learning Factory account to track the status of your order.

  6. Shipping Restrictions:

    • We currently only ship within Canada. We are unable to ship to international addresses.

  7. Damaged or Lost Shipments:

    • In the event that your package arrives damaged or is lost in transit, please contact our customer support team within 5 days of the estimated delivery date.
    • We will work with you to resolve the issue and initiate any necessary claims or investigations with the shipping carrier.

  8. Returns and Exchanges:

    • For information on returns and exchanges, please refer to our Return Policy.

  9. Contact Information:

    • If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at septlf@mcmaster.ca

SEPT Learning Factory reserves the right to update or modify this Shipping Policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed about any changes.